2026 W17 (Apr 20 - Apr 26)

Hi Customer Facing (bcc),

Exciting times are afoot! Our dashboard analytics are getting a major
upgrade. Today I am happy to announce that we are bringing a new way for
Cloudflare users to monitor and interact with their analytics data; by
creating custom dashboards.

Custom Dashboards allow customers to move beyond standard product
dashboards and build personalized views that highlight the metrics most
critical to their infrastructure and security posture. This feature was
previously only available to Log Explorer customers, but is now accessible
to everyone and comes with several upgrades.

This is currently available to all internal Cloudflare users, and will be
released to customers next week. Please take a moment to try it out and let
us know what you think! You can drop into our channel
<https://chat.google.com/room/AAQA7PGXbLM?cls=7> with any feedback or
questions.

What’s new

   -

   Expanded data access: Customers can now build charts based on any
of the 100+
   datasets available via the Cloudflare GraphQL API, covering everything
   from WAF events and Workers metrics to Load Balancing and Zero Trust logs.
   -

   Log Explorer integration: For Log Explorer customers, this release
   introduces the ability to create charts and dashboards using their raw,
   unsampled log data. This is useful when precision matters, for example,
   when monitoring for specific error conditions, tracking exact request
   counts for compliance reporting, or analyzing low-volume but high-impact
   events that might be missed in sampled data.
   -

   Unified visibility: Consolidate signals from different Cloudflare
   products (e.g., HTTP Traffic and R2 Storage) into a single, cohesive view.
   -

   Flexible monitoring: Create charts that focus on the specific status
   codes, ASN regions, or security actions that matter to their business.
   -

   *AI enabled:* Create charts using natural language to describe your
   desired outcome and AI will render the recommended chart configuration
   -

   Template library: Use one of the pre-created templates to easily get
   started

[image: image.jpeg]

[image: image.jpeg]

Availability

Customer type

Dashboard limit

All Cloudflare customers

Up to 25 dashboards

Log Explorer customers

Up to 100 dashboards

Navigation Changes

As part of this release, we have reorganized the Analytics & Logs section
in the dashboard. It is now split into two separate sections:

Section

What's included

Analytics

Custom Dashboards, HTTP Traffic , Web Analytics, and other analytics views

Investigate

Log Explorer, Logpush, Trace, and future investigation-related tools

[image: image.jpeg]

This separation better reflects the distinct workflows: Analytics for
monitoring and visualization, Investigate for log search and
troubleshooting.

Where can I learn more?

   -

   Custom Dashboards documentation
   <https://developers.cloudflare.com/analytics/custom-dashboards/>
   -

   Our chat channel <https://chat.google.com/room/AAQA7PGXbLM?cls=7>

MAJOR Kudos and Thank You to the team responsible for this: Saloni Shah
<saloni@cloudflare.com> Nick Downie <ndownie@cloudflare.com> Temitope
Ilesanmi <temitope@cloudflare.com>

[bcc: csup, customerfacing, success, eti-all]

Hi all,

The new *Customer Support Portal* and *Ticket Submission Form* are now both
live for *ALL* customers (*Free, Self-Serve and Contract*) at
https://dash.cloudflare.com/?to=/:account/support starting today. With this
new experience, *Business customers* also get an improved Chat experience,
they can now start a live chat instantly without having to fill out the
ticket form first. Key dates:


   - *April 7*: New support portal live for *Contract customers*
   - *April 22*: New support portal live for *Free and Self-Serve customers*

As Aparna already mentioned, a big thank you to everyone involved in
building and launching this new customer experience.

If you have any feedback, reach out in the Support Platform (SUPPLAT) Gchat
channel <https://chat.google.com/room/AAAA352F_Gw>.


On Tue, Apr 7, 2026 at 3:06 PM Aparna Somaiah <asomaiah@cloudflare.com>
wrote:

> [bcc: csup, customerfacing, success, eti-all]
>
> Hi all,
>
> The new Customer Support Portal and Ticket Submission Form are live for
> all contract customers at dash.cloudflare.com/support starting today.
> Self-serve follows April 20th.
>
> What’s new
>
> Customer Portal: The old wall of category tiles is gone. Customers now
> see a clean page with direct action cards (Submit a ticket, Ask AI, Chat
> with a human, and more), personalized to their account. A knowledge base
> sits below, available but never in the way.
>
> Ticket Submission Form: From 4+ screens and 50+ fields down to 1 field
> and 5 inputs. Customers describe their issue in plain language. AI handles
> categorization and routing and it’s more accurate than the previous
> approach.
>
>
>
>              Old support form                                    New
> support Form
>
> Why this matters
>
> The old form took 5-7 minutes to submit and frequently routed to the wrong
> team. Now customers describe their problem, hit submit, and we handle the
> rest.
>
> Acknowledgements
>
> This was a cross-functional effort between SUPPLAT and DESENG. SUPPLAT
> built the backend, AI routing, and initial implementation. DESENG
> redesigned the portal and the form into the frictionless experience that
> you see today.
>
> From SUPPLAT: Marcial Cabrera <marcial@cloudflare.com> Tao Sun
> <tao@cloudflare.com> Peter Weaver <pweaver@cloudflare.com> Pierre-Nicolas
> Theisen <pierre-nicolas@cloudflare.com> Simon Moore <simon@cloudflare.com>
> and Aparna Somaiah <asomaiah@cloudflare.com>.
>
> From DESENG: Kyle Foster <kfoster@cloudflare.com> Bálint Ferenczy
> <balint@cloudflare.com> and Brayden Wilmoth <brayden@cloudflare.com>.
>
> Thank you to the many other teams who provided their inputs and helped
> with testing.
>
> If you have any feedback, reach out in the Support Platform (SUPPLAT)
> Gchat channel <https://chat.google.com/room/AAAA352F_Gw>.
>
> Thank you,
>
> CSUP
>
>

-- 
Pierre-Nicolas Theisen | TPM, Support

BCC: customerfacing@cloudflare.com, engineering@cloudflare.com

Hey everyone,

Starting today, all Cloudflare employees will see a refreshed DNS records
page by default in the dashboard. This is the first big step in a refresh
of the DNS section we're shipping throughout 2026.

🖼️ Preview
[image: image.png]

⭐ What's new?

   -

   Better table UX: resizable & hideable columns, row pinning, advanced
   filters (AND/OR), configurable pagination, expandable input fields
   -

   First-class mobile experience: responsive layout with touch-friendly,
   card-based UI
   -

   DNS quick reference: bite-sized explainers for DNS, proxy status, and
   TTL, right in the product
   -

   Brand new frontend: performance optimizations with Kumo
   <https://kumo-ui.com/> on top, new foundation for future improvements

📅 Rollout timeline

Dates are subject to change based on received feedback. The source of truth
of the rollout plan can be found on the landing page
<https://wiki.cfdata.org/x/Nm_2Ug>.

   -

   Today: 100% of Cloudflare employees (opt-out available)
   -

   04 May → 22 May: Ramped rollout for PAYGO
   -

   25 May → 05 Jun: Ramped rollout for Enterprise
   -

   29 Jun: GA for everyone

🫵 Call to action: Provide feedback

Try it out on your own zones and let us know what you think on gChat: 💬
New DNS UI - Feedback <https://chat.google.com/room/AAQAhCuokbo?cls=7>
🙏 Huge thank you to

Hannah Koenig <hkoenig@cloudflare.com>, Jack Holdsworth
<jholdsworth@cloudflare.com>, Abby Keatinge <akeatinge@cloudflare.com> for
making this happen!!!

Thanks,

Hannes




-- 

*Hannes Gerhart*  |  Senior Product Manager, DNS
hannes@cloudflare.com
<https://www.cloudflare.com/>

+1 888 99 FLARE  |  www.cloudflare.com

-- 
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To view this discussion visit https://groups.google.com/a/cloudflare.com/d/msgid/se/CAMP8vkp0NgG5os3PjCtmuuBCv79V44t%3DyiVXL1YPyf5o9vq78Q%40mail.gmail.com.

Web Version: 
https://cloudflare-partnerteam-int.us.newsweaver.com/5p3pf93cmb/1bxwwll52kd?email=true&lang=en
-----------------------
Revenue
$2.19M Closed/Won QTD

8.56% of Target ($25.58M ACV)

$51.7M in Open Pipeline

source [ 
https://cloudflare-partnerteam-int.us.newsweaver.com/5p3pf93cmb/1vv93bxw1pf/external?email=true&lang=en&a=5&p=5962127&t=1877087 
]

https://cloudflare-partnerteam-int.us.newsweaver.com/5p3pf93cmb/1pxg2jdqzk8?email=true&lang=en&a=2&p=5962127&t=1877087
----------------------------------- Partners
$1.47M Closed/Won QTD w/ Partner Attach

$332K Closed/Won PIO

https://cloudflare-partnerteam-int.us.newsweaver.com/5p3pf93cmb/xs71bononsz?email=true&lang=en&a=2&p=5962127&t=1877087
----------------------------------- Customers
5,438 Contract Customers (7.62% MoM)

62.9% Utilization (2.3M Consumed Seats, 3.7M Contracted Seats)

https://cloudflare-partnerteam-int.us.newsweaver.com/5p3pf93cmb/vj5bc2jfeen?email=true&lang=en&a=2&p=5962127&t=1877087
UK Government Administration Customer
CF1 ACV: $170,562.60 | Deal Team: AE: Sue Lal, SE: David Trickey | Partner: Accenture

Due to the continued successful delivery of the PDNS service in partnership with Accenture, adoption 
within UK public sector and eligible organisations has rapidly grown. The latest win is a reflection 
of the fast track process of promoting and onboarding new users somewhat 18months ahead of 
anticipated projections.

https://cloudflare-partnerteam-int.us.newsweaver.com/5p3pf93cmb/1gzc9cu2t3n?email=true&lang=en&a=2&p=5962127&t=1877087
----------------------------------- CNW Pty Ltd
CF1 ACV: $99,078.60 | Deal Team: AE: Jacob Huggett,SE: Dan Hoban, PAM: Sean Phang | Partner: AltTab

Net New Logo (1,650 users): Displaced Microsoft (AppSec) and Abnormal AI by leading with Email 
Security and the Externa Advantage bundle. The winning differentiator was our unique capability to 
rewrite third-party links within an isolated browser - a critical phase 2 requirement the 
competition could not meet.

https://cloudflare-partnerteam-int.us.newsweaver.com/5p3pf93cmb/h3i9srnqtqu?email=true&lang=en&a=2&p=5962127&t=1877087
----------------------------------- Delinea Inc.
CF1 ACV: $78,734.64 | Deal Team: AE: Andrew Geiser, SE: Clark Merrick | Partner: SHI International 
Corp

Secured a major CF1 win following a head-to-head POC with Zscaler where CF1 proved superior; 
successfully validated our Zero Trust platform as the more agile and performant solution for their 
global workforce.

https://cloudflare-partnerteam-int.us.newsweaver.com/5p3pf93cmb/1e7yqk1scp6?email=true&lang=en&a=2&p=5962127&t=1877087
----------------------------------- Nintendo Systems Co., Ltd
CF1 ACV: $$25,195.56 | Deal Team: AE: Futoshi Takeda

Secured the customer's distributed workforce by implementing Access for identity-based connectivity, 
Browser Isolation to air-gap risky web traffic, and Gateway to enforce granular DNS and HTTP 
filtering across all egress traffic.

https://cloudflare-partnerteam-int.us.newsweaver.com/5p3pf93cmb/1a1htake0bo?email=true&lang=en&a=2&p=5962127&t=1877087
AEO strategy update for Cloudflare One | We are pivoting our Learning Center strategy to 
aggressively drive CF1 organic traffic and AI citations by using AI-driven audits to close content 
gaps and refresh messaging alignment.

https://cloudflare-partnerteam-int.us.newsweaver.com/5p3pf93cmb/bdal81u01dx?email=true&lang=en&a=2&p=5962127&t=1877087
----------------------------------- Manager Forecast Reminder | We are still missing forecasts for 
sales managers.



CTA: Please check your territories today and ensure entries are completed. Reach out to the GTM 
specialists if you require enablement on how to input your CF1 forecasts.

https://cloudflare-partnerteam-int.us.newsweaver.com/5p3pf93cmb/1bkbigitlto?email=true&lang=en&a=2&p=5962127&t=1877087
----------------------------------- Securing the Era of Autonomous AI | We’ve launched a unified 
security architecture for the Model Context Protocol (MCP) by integrating Cloudflare One and our 
Developer platform. This update enables teams to govern AI usage through Cloudflare Access for 
identity-based authentication, use Cloudflare Gateway to detect and block "Shadow MCP" (unauthorized 
servers), and utilize MCP Server Portals with DLP guardrails to prevent data leakage - all while 
reducing token costs by up to 94%. Read here [ 
https://cloudflare-partnerteam-int.us.newsweaver.com/5p3pf93cmb/gud8j6wouyf/external?email=true&lang=en&a=5&p=5962127&t=1877087 
].



We are the only SASE provider with our own AI inference suite. If we don't use this MCP update to 
prove we are the obvious choice for the agentic era, we are leaving our most potent differentiator 
on the table.



CTA: Identify current Cloudflare One customers and prospects who are also using our Developer 
platform and use this to support your pitch.

https://cloudflare-partnerteam-in

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